Carcassonne (New Edition Base Game)

If you need to initiate a return, please contact our Customer Support team within 48 hours of receiving your order. All return requests are reviewed on a case-by-case basis. Please note that items returned without prior authorization may not qualify for a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For items with manufacturing defects, please contact the manufacturer directly for a replacement. This includes products such as sleeves, deck boxes, playmats, and more. It also applies to single cards from sealed packs with issues like crimping or miscuts.

Preordered items can only be returned if they are defective, damaged, or incorrect. For additional details.

To start a return, you can contact us at asgardkeep@gmail.com. Please note that returns will need to be sent to the following address: Asgard Keep 1001 Olin lane Mount Vernon, IL 62864 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at asgardkeep@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Booster packs or opened booster boxes. Preordered items, or magic singles.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at asgardkeep@gmail.com.